Published by Janine on 28 Jan 2009
You talkin’ to me? Who is your audience?
One thing that all professional writers are taught when they are starting out is to know your audience – visualise them in your head when you sit down and write and it will make it easier to pick the right words.
This is one of the cornerstones of writing press releases and remains unchanged. You imagine the grumpy sub-editor who has a chip on his shoulder about supposedly overpaid PR types, looking for grammatical mistakes as an excuse to spike your story. You imagine the stressed out young reporter who has a target of x stories per day to write and might just be tempted to overlook the fact that this is a bloody press release, because it won’t need much re-writing and it just about comes across as a kosher news story (not that working in the media has made me cynical. Oh no…)
But now if you work in online PR, you are more than likely writing on social networking sites and imagining your audience is a much more complicated affair (ignore the hecklers shouting, “it’s easy, they’re all geeks!”).
For example:
On Facebook, my boyfriend updated his status with the esoteric statement “…is baking in the boulangerie of the mind”, which was understandable to precisely one person (me, it’s a long story).
Again on Facebook, a friend posted “…thinks 5-0 will do very nicely, thanks.” This is understandable to everyone that knows that he is a Man Utd fan.
Meanwhile on Twitter, Laure is wondering where John is (and appropriately enough in this mixed up, muddled up world, this is a reference to said John’s unexplained disappearance from Facebook). Meanwhile I’m confusing people with an oblique reply to Oscar about the mayor of London (“who’s Boris?” I’m asked by a third party).
My point is that on social networking sites you are often addressing different overlapping audiences, with different interests, and with different levels of knowledge about your subject matter. Confusing things even further is the presence of friends-of-friends who don’t actually know you at all.
It’s obvious that if your boss or clients might be reading, this isn’t the place for letting off steam at the end of a bad day at work. Correction, it should be obvious.
If you are planning on using social networks for marketing or online PR, you need to go back to basics and define who you are and who you want your audience to be.
You have the choice to be an online mate, a handy bite-sized news source, the straightforward corporate face of your company, or the knowledgeable (but human! I am human, look what I had for my lunch while I was finding you that link to the latest data on web usage in Uzbekistan!) SEO-expert networker – the latter accounting for approximately 50% of people on Twitter by my reckoning.
NB – Imagining my audience for this blog is super-easy – it’s the most intelligent and beautiful group of humans known to man – aren’t you! Do leave a comment if you have any thoughts on this.
